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Coronavirus COVID-19

 

Coronavirus (COVID - 19)

In the light of the COVID -19 epidemic we are issuing the following statement and contingency plan for our company.

This is in line with The National Health Department, CQC and Local Authority requirements and guidelines.

Coronavirus COVID-19 Policy

This Policy summarises the procedure to be followed to protect our Service User’s and employee, as well as comply with the latest guidelines as outlined by the government and CDC.

Employee Guidelines

Our caregivers and staff are instructed to adhere to the following guidelines:

1. Caregivers will use the provided personal protective equipment (PPE) while on duty.

2. Caregivers will limit public appearances with clients and adhere to the ‘social distancing’ recommendations set forth by the CDC. This will help stop the spread of the virus.

3. As an extra precaution, sanitize and clean high traffic areas of the client’s living quarters upon arriving and before departure.

4. If an employee feels sick or displays any signs of COVID-19 (shortness of breath, cough/sneezing, fever) they are asked to inform the office immediately and do not work until the latest government recommended quarantine period is over or until they have been cleared by their doctor. Our HR and scheduling department will work diligently to ensure our caregivers are able to work each day.

5. We ask that our caregivers and employees take their temperature before leaving for work and if they display a fever, they call the office immediately.

6. Our caregivers have been asked to follow all standard precautions strictly and consistently including washing their hands for 20 seconds on a regular basis and/or use hand sanitizer. Specifically on arrival, before and after touching a client, before preparing food, before contact with any medication containers.

7. Notify the office if a caregiver has travelled outside of the United Kingdom within the last 30 days. The latest government recommended quarantine period will be granted and required before return to work.

 

Client Guidelines

We also request that our clients participate in keeping a safe environment for themselves and our caregivers.

The following protocols are in place and will remain in place until further notice:

1. All discharging clients will be met, by our caregivers, at their homes. This is due to the restrictions of visitors in hospitals and facilities that are set by the local and federal authorities.

2. Clients must notify the office if they have travelled out of the country in the last 30 days, or been exposed to someone who has had COVID-19.

3. Clients must notify the office if they have been diagnosed with COVID-19 or if they are displaying symptoms of COVID-19 (shortness of breath, cough/sneezing, fever).

4. If the client is displaying any symptoms (fever, coughing/sneezing, or difficulty breathing) we will notify the family immediately. We will work with the family closely and monitor the situation as they seek medical attention.

5. Our office team will work diligently to ensure our clients get tested and continue to receive the normal service as much as possible.

6. If the client has come in contact with someone tested positive with COVID-19, or the client has been tested positive for COVID 19 they will be required to follow the correct procedure related to self-isolation and to wear a surgical face mask throughout the delivery of the service.

7. If any of the family members of the client have been diagnosed with COVID-19 they will be required to reframe from visiting the client throughout the isolating period.

8. If any of the family members living with the caregiver have been diagnosed with COVID-19 the caregiver will be required to inform the office immediately and follow the latest government recommendations regarding self-isolation.

9. All caregivers and new staff seeking employment are required to be fully vaccinated for COVID-19 or present proof of appointments for vaccination in the immediate future from the date of the job application.

Statement

 

Hygiene! Hygiene! Hygiene!

 

As you will be aware, the news continues to report on the Coronavirus outbreak (also being referred to as Wuhan novel coronavirus infection or WN-CoV), as the UK Chief Medical Officers have raised the risk to the public from moderate to Medical Emergency, we would like to inform you of the processes and precautionary measures we have implemented.

Additionally, we want to ensure you we are up to date with the latest recommendations, advice and information.

 

Masks and Personal Protective Equipment (PPE)

Fluid repellent surgical masks are now in stock in our office and are available to staff members.

We are following the latest guidance from the government in relation to masks and are now issuing them as standard.

Should the guidance change, we will of course review the situation.

To view the guidance in full click the link below.

Click here

 

With increased demand and issues with stockpiling, we have prepared as best as possible to ensure the flow of PPE as flexible as possible. Everyone will be kept as stocked as possible but if we need assistance or if anything changes with our current stock situation, we will inform you. 

Staff members are required to use their full PPE provided at all times and for every time they interact with Service Users, without fail. Surgical masks are required to be worn by all staff members when visiting service users at all times. If any staff members are discovered not meeting this requirement, this will be considered gross misconduct and the Company will act according to it's internal Policies and Procedures in this matter.

If you notice any person around you, including yourself, has any recognisable symptoms, please notify the Management Team and 111 immediately!

 

Precautions we have provided to our workers and office-based teams

We have provided our workers with precautions listed below that must be followed:

  • Always carry tissues with you and use them to catch your cough or sneeze

  • Put used tissues in the bin immediately after use and wash your hands afterwards

  • Wash your hands often with soap and water, especially after using public transport (use a sanitiser gel if soap and water are not available) - do this for at least 20 seconds

  • Always wash your hands before and after carrying out any tasks with your Service Users

  • Use full PPE provided at all times when you are carrying out tasks with your Service Users

  • Always wash your hands when you get home or into work - do this for at least 20 seconds

  • Avoid touching your eyes, nose, and mouth

  • Avoid close contact (within 2 metres) with people who are unwell or with any potentially infected person.

 

All offices have a clean desk policy and we have instructed increased surface cleansing.

 

How are we engaging with our workers to keep clients safe?

Since the first cases were announced, we have implemented a protocol to check all workers for any recent travel to any of the affected areas in the weeks prior, before booking any shifts.
This information is being recorded on each workers file, so all management have visibility of this and are ensuring this

is kept up to date.

 

We are updating our internal documentation on an ongoing basis as new advice is given from the government, PHE and the NHS. We are continuingly monitoring where all staff have been and whether they have experienced symptoms and assess whether they need to self-isolate.

 

We will be taking preventative measures to reduce the possibility of cross-contamination by reducing the number of different workers in care packages. 

As the incubation period is currently being advised as a 14-day period, even if workers have come into contact with someone unknowingly, we are looking to mitigate risk where possible.

 

All client contingency plans are being reviewed and your Regional Clinical Lead (RCL) will discuss this with clients and families, to ensure we have as many options available to us, should we need them to ensure you remain at home.

 

What are we doing to ensure our teams still function?

We have the technology and infrastructure to support our operational function and a number of our team members to work on our secure network from home. Should the office close due to a risk of contamination, please be assured that the operation side of the business will run as per usual, but we will do what we can to keep this risk low.

We are also logging on an ongoing basis all holidays and travel plans for our teams so we are aware in advance of any issues that might arise should the virus spread and can plan accordingly. 

We have implemented contingency plans and priority lists regarding our Service Users to minimise the impact, should our staff need to self-isolate due to risk of contamination. Local Authority and all the other relevant departments have been informed.

 

What assistance might we need from you?

Please do not panic! All measures of prevention and contingency have been put in place to protect all of us.

  • Always carry tissues with you and use them to catch your cough or sneeze

  • Put used tissues in the bin immediately after use and wash your hands afterwards

  • Wash your hands often with soap and water, especially after using public transport (use a sanitiser gel if soap and water are not available) - do this for at least 20 seconds

  • Always wash your hands before and after carrying out any tasks with your Service Users

  • Use full PPE provided at all times when you are carrying out tasks with your Service Users

  • Always wash your hands when you get home or into work - do this for at least 20 seconds

  • Avoid touching your eyes, nose, and mouth

  • Avoid close contact (within 2 metres) with people who are unwell or with any potentially infected person. 

  • Please refrain yourselves and your close ones from attending public gatherings and crowded places to minimise the risk of contamination

As per today 8th April 2020, we have had no confirmed cases of COVID-19 among our staff or service users.

If such a situation arises we will follow PHE and NHS advice and communicate accordingly.

 

For more information and guidance on the Coronavirus


Guidance for social or community care and residential settings:

Click here

The latest information for the public about the situation in the UK:
Click here

Detailed guidance on the epidemiology, virology and clinical features:
Click here

 

If you have any further questions about the information provided please do not hesitate to contact us

Kind Regards

Dominic Lane - Managing Director

Roxane Lane - Registered Manager