Coronavirus (COVID - 19)

In the light of the COVID -19 epidemic we are issuing the following statement and contingency plan for our company.

This is in line with The National Health Department, CQC and Local Authority requirements and guidelines.

 

Statement

 

Hygiene! Hygiene! Hygiene!

 

As you will be aware, the news continues to report on the Coronavirus outbreak (also being referred to as Wuhan novel coronavirus infection or WN-CoV), as the UK Chief Medical Officers have raised the risk to the public from moderate to Medical Emergency, we would like to inform you of the processes and precautionary measures we have implemented.

Additionally, we want to ensure you we are up to date with the latest recommendations, advice and information.

 

Masks and Personal Protective Equipment (PPE)

Fluid repellent surgical masks are now in stock in our office and are available to service users and staff members if

and when required.

We are following the latest guidance from the government in relation to masks and not issuing them as standard.

Should the guidance change, we will of course review the situation.

To view the guidance in full click the link below.

Click here

 

With increased demand and issues with stockpiling, we have prepared as best as possible to ensure the flow of PPE as flexible as possible. Everyone will be kept as stocked as possible but if we need assistance or if anything changes with our current stock situation, we will inform you. 

Staff members are required to use their full PPE provided at all times and for every time they interact with Service Users, without fail. Surgical masks are only required at the moment when we are supporting a service user that has the symptoms of the virus. If any staff members are discovered not meeting this requirement, this will be considered gross misconduct and the Company will act according to it's internal Policies and Procedures in this matter.

If you notice any person around you, including yourself, has any recognisable symptoms, please notify the Management Team and 111 immediately!

 

Precautions we have provided to our workers and office-based teams

We have provided our workers with precautions listed below that must be followed:

  • Always carry tissues with you and use them to catch your cough or sneeze

  • Put used tissues in the bin immediately after use and wash your hands afterwards

  • Wash your hands often with soap and water, especially after using public transport (use a sanitiser gel if soap and water are not available) - do this for at least 20 seconds

  • Always wash your hands before and after carrying out any tasks with your Service Users

  • Use full PPE provided at all times when you are carrying out tasks with your Service Users

  • Always wash your hands when you get home or into work - do this for at least 20 seconds

  • Avoid touching your eyes, nose, and mouth

  • Avoid close contact (within 2 metres) with people who are unwell or with any potentially infected person.

 

All offices have a clean desk policy and we have instructed increased surface cleansing.

 

How are we engaging with our workers to keep clients safe?

Since the first cases were announced, we have implemented a protocol to check all workers for any recent travel to any of the affected areas in the weeks prior, before booking any shifts.
This information is being recorded on each workers file, so all management have visibility of this and are ensuring this

is kept up to date.

 

We are updating our internal documentation on an ongoing basis as new advice is given from the government, PHE and the NHS. We are continuingly monitoring where all staff have been and whether they have experienced symptoms and assess whether they need to self-isolate.

 

We will be taking preventative measures to reduce the possibility of cross-contamination by reducing the number of different workers in care packages. 

As the incubation period is currently being advised as a 14-day period, even if workers have come into contact with someone unknowingly, we are looking to mitigate risk where possible.

 

All client contingency plans are being reviewed and your Regional Clinical Lead (RCL) will discuss this with clients and families, to ensure we have as many options available to us, should we need them to ensure you remain at home.

 

What are we doing to ensure our teams still function?

We have the technology and infrastructure to support our operational function and a number of our team members to work on our secure network from home. Should the office close due to a risk of contamination, please be assured that the operation side of the business will run as per usual, but we will do what we can to keep this risk low.

We are also logging on an ongoing basis all holidays and travel plans for our teams so we are aware in advance of any issues that might arise should the virus spread and can plan accordingly. 

We have implemented contingency plans and priority lists regarding our Service Users to minimise the impact, should our staff need to self-isolate due to risk of contamination. Local Authority and all the other relevant departments have been informed.

 

What assistance might we need from you?

Please do not panic! All measures of prevention and contingency have been put in place to protect all of us.

  • Always carry tissues with you and use them to catch your cough or sneeze

  • Put used tissues in the bin immediately after use and wash your hands afterwards

  • Wash your hands often with soap and water, especially after using public transport (use a sanitiser gel if soap and water are not available) - do this for at least 20 seconds

  • Always wash your hands before and after carrying out any tasks with your Service Users

  • Use full PPE provided at all times when you are carrying out tasks with your Service Users

  • Always wash your hands when you get home or into work - do this for at least 20 seconds

  • Avoid touching your eyes, nose, and mouth

  • Avoid close contact (within 2 metres) with people who are unwell or with any potentially infected person. 

  • Please refrain yourselves and your close ones from attending public gatherings and crowded places to minimise the risk of contamination

As per today 8th April 2020, we have had no confirmed cases of COVID-19 among our staff or service users.

If such a situation arises we will follow PHE and NHS advice and communicate accordingly.

 

For more information and guidance on the Coronavirus


Guidance for social or community care and residential settings:

Click here

The latest information for the public about the situation in the UK:
Click here

Detailed guidance on the epidemiology, virology and clinical features:
Click here

 

If you have any further questions about the information provided please do not hesitate to contact us: 

Kind Regards

Dominic Lane - Managing Director

Roxane Lane - Registered Manager

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